Database Marketing Processes

Udirect uses open communication channels such as telemarketing to capture data and enhance our database with better value information. After that, we extract special intelligences from the database such as purchase behaviors, and analyze it to determine which target market would most suit your brand promise.

Once the target market is determined, effective marketing strategies can be developed based on the target market’s needs and desires. For this, we provide a data contact centre and a data mining centre to research and discover best strategies for your marketing communications processes.

This service includes

• Database Mining / Cleaning
• Lead Generation Campaigns
• Tele-invites
• Tele-mini survey
• Call Centre Management
• Data entry

Udirect hires a team of professional telemarketers who man up to 40 workstations. Their primary purpose is to call up listings in our databases and hold business-to-business conversations and double check upon the accuracy of the data we have provided.

On top of that, our telemarketers are trained to

• acquire new customers
• improve relationships with existing customers
• broaden and deepen the CRM process
• uphold our image as a company with a service-oriented culture

Udirect thoroughly evaluates all our telemarketers and equips them with the skill set so that they are able to conduct themselves professionally while communicating with our customers. We aim to secure a high success rate in getting connected to the targeted person while receiving minimal customer complaints. All our telemarketers are

• supervised by an in-service Contact Centre manager for quality control
• fluent in the languages and dialects spoken in the Asia Pacific country you are targeting
• able to articulate well and conduct self professionally

·         Language Proficiency

Country	Rating
Indonesia	4
Brunei	4
Malaysia	4
Philippines	4
Thailand	3
Vietnam	3